Construction and Disaster Recovery
Puerto Rico Fema Sheltering & Temporary Essential Power Program
EXCEL effectively balanced its goals of safety, quality, and homeowner satisfaction alongside requirements to meet production to deliver assigned repairs successfully.
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Project Description
From 2018 to 2019, as part of the most extensive FEMA Sheltering and Temporary Essential Power (STEP) program, EXCEL provided emergency repairs for approximately 12,000 structures across Southwest Puerto Rico following damages sustained during the 2017 Hurricanes Irma and Maria. These repairs were later supplemented with thousands of permanent roof repairs, funded through the same FEMA program. Additionally, with over 1,000 project personnel at its peak, EXCEL utilized local subcontractors and ensured the quality performance of our assigned scopes.
EXCEL encountered many challenges in this program due to its scale and logistics challenges as it is isolated from the continental United States. Our team's challenges included material availability, terrain logistics, instability, power, and communications infrastructure outages, and political pressures. In overcoming these challenges, the EXCEL Team learned many lessons about maintaining a rigorous production schedule while maintaining strict quality standards. EXCEL has incorporated these lessons into future programs, continually improving our performance and delivery.
In May 2019, EXCEL's performance was reviewed across 11 categories. Of the categories, six were rated as Excellent, and the remainder were placed as Very Good. Additionally, the reviewer noted, "Excel Contractors was a great firm to work with during the Tu Hogar Renace program. Their experience showed with an adaptable management team. The demands of large-scale housing programs change over time, and Excel's leadership team did a great job adapting to the program's needs. I recommend working with them and look forward to working with them again."
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